As organizations look to find a solution to automate their manual processes, they look to implement Workflow/BPM. Here are the 7 biggest advantages companies can expect once they have completed implementing workflow strategy:
- Speed and performance - manual resources are limited today, information flows at speed of light, resources cannot keep up, adding resources doesn't help much either. Most of our pharmacy customers used to process 500-600 prescriptions manually each day. Today with workflow automation powering their back-end they are able to process 5,000-20,000 prescriptions each day.
- No more paper trails - paper trails are now replaced by digital tracking. A lot more information can be linked together digitally, than via paper processes. Workflow uses digital maps to link related data together, for example, a workflow instance has linked data such as its own definition it came from, history, run-time data, engine alerts, events and etc. When someone performs an action, or doesn't perform an action, workflow knows. Our customers who use Workflow for Project cut-over management is able to define complex, hierarchical workflows with many tasks and sub-workflows. FlowWright is able to take these workflows and predict when each of these tasks are going to start and end, but also show what tasks are on the critical path. At run-time they are also able to view who completed tasks, who didn't and also if the project is early or late.
- Integration between systems - today organizations run on many applications/systems, and these systems need to communicate with each other. For example, a public website that takes order entry might need to communicate with a CRM - Customer Relationship Management system or a financial system. FlowWright workflow has many inbuilt technologies to make these connections easy between systems. Build custom steps that are reusable within workflows or use the FlowWright ESB - Enterprise Service Bus to communicate between systems.
- Eliminate redundancy - in any organization, redundant tasks and duplicate tasks occur in each and every day, with process efficiency and optimization these can be removed or reduced. BPM is all about process design, execute, analyze and optimize. After executing a process many times and having a graphical view/history, you will be easily able to see the process redundant steps/inefficiencies. With FlowWright, it's just a click a way to remove a redundant step. One of our customers who uses workflow for Change Control was able to optimize their workflow every year by reviewing the graphical view of the processes and identifying redundant steps within the flow.
- Business intelligence - when processes drive your organization, you need business intelligence to analyze/measure your processes. Business intelligence identifies bottlenecks in your processes, resource shortages, process times, step times and inefficiencies. In the old days, or even today, we use database analytics to measure performance of queries and stored procedures, use BI to measure performance of your processes and resources. Use BI to answer questions such as why does John take 2 days to approve change control and Bill takes 5 days?
- Collaboration - in the old days passing the file around for approvals/signatures came with a lot of issues, like who has the file, who approved? who rejected? No more with workflow, get real-time information on who approved/rejected, what tasks are open. Having all this information available at your finger tips means collaboration. Employees can easily collaborate and make decisions together. Most organizations think implementing technology makes employees distant, but its really the quite opposite, when employees collaborate, it makes employees close together with interactivity, communication, knowledge sharing and much more.
- Keep up with changing trends - we live in a world today, where rules/regulations change too frequently. With manual processes keeping up with change is very difficult, with electronic processes and rules, it's a matter of drag and drop and a change. Since there are no development/coding changes, very little QA is required, mostly verifying the changed process is functional. With FlowWright processes, you can make changes to a Workflow Definition and push those changes to running Workflow Instances. In the Workflow/BPM world, these kinds of features separate the big boys from the little ones.
We see these workflow advantages first hand with our customer base, FlowWright has customers from one end of the Global to the other end in many different domains. Our customers faced similar issues as you might with manual processes, after automating processes using FlowWright, they are able to take full advantage of the points mentioned above.