Your companies demands are growing and you need your employees to be more strategic, rather than complete mundane tasks day in and day out. As you are vetting out vendor partners, finding a solution for workflow automation will have technology criteria to meet, but what value adds should you consider? Here are the top 3 considerations to know when exploring right fit solutions.
Onboarding and Training Experience- just buying a tool doesn't help you get started. Workflow/BPM is all about collaboration between IT and business folks or the domain experts. You need the collaboration to be successful. If you don't have the proper onboarding and training from the vendor on the tool, success will come at a price for every need in the future. We find some organizations have really smart workers with experience that are able to take the product and build with the documentation and the examples provided only. For the rest of us, we need some level of onboarding. This is where, FlowWright's process differentiates; our customers are trained by a lead-developer, someone who can answer every question you have. FlowWright's onboarding team will ensure you and your team is well training and onboarded so that you are successful as you grow. We take care of you from the beginning. Your success is our success.
Product Road Map - FlowWright releases 2 major versions per year with additional updates in-between. We follow customer based development, we are building what's important to you, and what you want. Our current product plan spans multiple enhancements, with each release driven in part by our customers and market needs. Smart customers not only help build smart technology, but they also drive product forward. We are always ready to work with you, listen to you and make the product do what you require.
Customer Service Experience- We add value to our customers in many ways. From the basics like email support and forum support to our turn-key product that provides built-in documentation and examples that can tremendously reduce time to ramp up to speed. With any product or service, great customer service is one of the most important items a company can offer.
Other than technology considerations, the above can help guide you to the right selection for a workflow/bpm product. Have questions on how to solve for your automation needs? Let's Talk!