Automation is sweeping the nation, and don’t take our word for it. 97% of decision-makers across various industries say that the pandemic has accelerated our shift toward automated processes.

Fortunately, it’s a welcomed shift for both business leaders and customers, increasing efficiency, productivity, and finished products. So, how can the healthcare industry benefit from workflow automation? Let’s find out.

What Is Workflow Automation?

Workflow automation is a way to automate your digital processes to manage your workflow cohesively from start to finish. Every organization has many series of tasks or processes aimed toward one goal. Consequently, workflow automation seeks to automate each of these processes to work in tandem toward this goal. 

Essentially, workflow automation attempts to carry a piece of work through the necessary processes with minimal need for human intervention. An example of this would be when a new patient fills out a form with all of their information, and a series of automated processes can log, archive, analyze, and report this data to the necessary users within your organization.

However, while workflow automation may appear differently for various industries, it can particularly benefit healthcare establishments. Let’s talk about how.

How Can Workflow Automation Benefit Patient Communication?

Now that you understand what workflow automation covers, let’s talk about how it can apply to your healthcare enterprise. Here are some of the benefits it can offer you and your patients.

Accuracy

We all know that humans make mistakes, which is why we use automation in our everyday lives to some extent. Well, when it comes to logging, archiving, accessing, and otherwise managing patient data, these mistakes can cause serious issues.

Therefore, investing in workflow automation can help solve a lot of these problems, as machine learning and AI can provide much higher levels of accuracy. Remember, even a small inaccuracy rate will still add up over thousands of transactions or processes.

Efficiency

The dramatic increase in efficiency automation provides will directly benefit your patient experience within your healthcare establishment. The sooner your patients can get the information or services they need, the better.

For example, you can automate certain email responses, login assistance, access to patient data, and plenty of other tasks. Once in use, this added efficiency will save your organization time and resources while providing a better experience for your patients. It’s a win-win.

HIPAA Compliance

Yes, in many cases, workflow automation can help improve your organization’s compliance with HIPAA security rules. Automating your communications with patients can help add an extra layer of security, protecting their sensitive data from exploitation or accidental misuse.

Again, automation is far more accurate than manual processes. However, that’s only if you use the right automation equipped with the appropriate security features, including cloud storage, multi-platform synchronization, and more.

Ease of Use

Synchronization among multiple users, faster turnaround times, and behind-the-scenes operations are only a few ways in which workflow automation can lighten the load. The healthcare industry is notoriously busy, which is another reason why workflow automation is so crucial in the field.

Automated processes don’t take breaks. No matter what time of day it is or the volume of tasks needed, the right tools can easily manage your most essential processes with little to no human intervention.

How to Program Patient Communication

If those benefits sound appealing to you, then you may wonder what type of program can offer all of that at once. The answer is the one that you design.

With FlowWright’s workflow automation, you can customize a program to work across all of your devices, platforms, and users. You can customize it to learn from and adapt to your workflow, rules, and processes on a multitenant platform. You don’t even need special programming skills to use our low-code, graphic designing platform.

Once programmed, your custom workflow management system can manage all of the aspects of your workflow and delegate tasks to the appropriate users. From there, it can synchronize, archive, analyze, and report on everything you need, all for one flat monthly fee. 

Automate Your Workflow Today

Now that you know what workflow automation can do for your patient communication needs, choose a workflow automation system that works for your facility. The more you can automate, the more you can save, and the better experience your patients will have.

Keep reading our blog for our latest tips for your healthcare facility, and check out our pricing to see how much you can save on workflow management!