The Complaint handling system is able to perform the following actions:
- Create a new Complaint
- Select users for performing the assessment and investigation
- Perform the investigation
- Perform the assessment
- Once both of these are done, then close the complaint
The above manual process can be fully automated using the FlowWright product. This complaint handling workflow sample or example follows each action from creating to investigation, assessment to complaint resolution.
The following workflow sample diagram shows how the process is automated: