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At What Point Does A Manual Process Fail For A Business?

Posted by Dileepa WIjayanayake on Nov 29, 2018 6:50:00 AM

Manual processes exist in all organizations, and most manual processes ultimately fail, but the question is WHEN?  Below we summarize the main reasons why manual processes fail, and how you can make a plan ahead of time to compensate and keep the business moving...

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  • Employees get sick
  • Employees leave/transition out of the organization
  • Things are not properly documented
  • Data is hard to track
  • No existing paper trail for certain process steps
  • Employee's aren't sure who has the file, or where the process is along the way (no visibility)

As companies deal with many customers who use workflow software to automate their manual processes into digital processes, the above list is a common list of concerns to address and solve for when implementing a solution.  You might be facing these exact issues that cause delay today within your organization. Implementing workflow ahead of failures is the ideal solution. 

If you don't enter into the digital transformation era and move to automation in the long run, you'll lose market share and revenue, and here's why.  If you have 2 people processing let's say 100 items a day, and your competitor can process 10-20k items per day using a digital process, you won't be able to keep up from a fulfillment stand-point and ultimately customers are going to want more and work with vendors that provide that opportunity.  Organizations that embrace new technology and seek to automate manual processes in order to scale long-term will continue to gain market share and win overtime. 

EXAMPLE: If you walk into a pharmacy and want to get 2 prescriptions filled, and the pharmacist says it will be ready in 2 days.  and you walk into another pharmacy to fill the same 2 prescriptions, they say it will be ready in 15 minutes, the pharmacy that can process in 15 minutes has a digital process for processing prescriptions.  The standard amount of work to be done on a prescription is typically:

  • Data on the prescription has to be verified
  • Insurance information has be verified
  • Approval to process and request to fill

The above 3 actions are time consuming actions that have in the past been performed by someone at the pharmacy, but by having workflow in place, a digital process can perform this in milliseconds.  So, what happens if the people working at the pharmacy get sick, leave the job or on vacation, what happens to these processes and you DON'T have workflow in place? It will take a lot longer for your prescription to get processed, customer experience is lost, and at the end of the day you are losing brand authority because your processes aren't optimized. 

Learn more about how to automate your manual processes using FlowWright today. 

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Topics: workflow processes, workflow process automation technology, BPM/Workflow