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Why Business Intelligence on Processes is Important in Hospitals

Posted by Dileepa WIjayanayake on Jan 3, 2019 10:10:00 AM

We all get sick at some point, and sometimes have to go to the hospital.  This is typically not a favorite place for anyone, but of course if illness persists-it is a must to ensure recovery.

In most cases, when you goto the hospital it becomes a waiting game. Waiting to see a nurse or a doctor and that can take a long time.  So, what could be the problem?  Hospital's aren't typically great at managing or communicating with their patients.  Communication is huge, if you don't communicate you lose customers in any industry, even at the hospital. 

An example of how automation and a workflow tool can improve communication within the healthcare industry: Each patient has a wristband with a RFID sensor, each room in the hospital monitors RFID tags to view the flow of patient traffic.   Each  patient who comes to the hospital gets a RFID wristband, and that same wristband kicks off a workflow once the patient enters the first screening room.  

A workflow process can guide the patient, but also can notify personnel when patients are arriving for xray and who's departing.  While the automated process is guiding a patient, the digital process is also collecting a lot of information for the healthcare professionals.  This collected information can be used in many ways, and can answer many questions quicker for medical staff:

  • How long are patients waiting time is
  • What's the average wait for the patient(s) typically
  • How fast does the line move with certain staff on duty
  • Where are the delay's, so it can be investigated and solutions provided

All this data collected can also alert the team on ways to improve the client intake process, and identify where the bottlenecks are.  Today we live in a world where data is the key; if you cannot collect data, you aren't gaining insight into how people are interacting with your products or services.  Use a workflow tool, like FlowWright, to collect, measure and optimize data so you can improve the overall experience of your brand. 

 Have questions on how to improve your healthcare communications process? Let's Talk! 

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Topics: workflow solutions, healthcare