There is real fear that as technology advances, workers won't be as important. Automation continues to improve safety and productivity in industries such as manufacturing, which has led to a profound shift in the American economy. However, because machines and software are capable of doing a lot of the heavy lifting, workers have actually become a more valuable commodity because they offer something that machines simply can't: creativity and the ability to innovate. Business process automation (BPA/BPM) is the future of innovation because it provides the structure for applying innovation and continuous improvement ideas and moves them into practice.
Business process automation represents a revolution in both the way businesses operate and how and where employees work. As automation increases so
The Importance of Creativity and Innovation
It has become clear that no industry is immune to the effects of disruptive technology. Amazon has changed the way we shop. Uber has revolutionized transportation and how we commute. Netflix has challenged the way entertainment is both created and consumed. There was a time when experts assumed that industries like finance and law would experience only minor changes, but all you have to do is look to Bitcoin to realize that we have yet to even fathom the future of innovation. That is exactly why BPA tools along with human creativity are more valuable than ever.
In business settings, using software programs to streamline processes and automate mundane tasks opens the door for meaningful innovation. Workers can spend less time writing emails, trying to figure out what project related tasks have been completed and searching for documents. Centralized dashboards with communication and collaboration tools, along with automatic alerts, serve to significantly reduce
Collaborate on a Global Level
Automation also allows for collaboration without limitations. The internet has helped to create true, real time, integrated global markets. Businesses can now reach beyond limited pockets of customers and connect with customers around the world. At the same time, internet-enabled globalization demands that companies innovate in order to compete. Traditionally, companies have relied on internal sources to accelerate innovation, but with BPA tools, companies can collaborate with partners and experts around the world to generate solutions and identify previously untapped areas for innovation.
As competition increases and external scouting becomes the standard, BPA will continue to become increasingly important. Employees who are working to create meaningful relationships with experts at other companies, universities and research institutions will also have to work to find a balance between working on innovations and collaborating. Using BPA tools can help employees get back to being creative in their role; allowing the pursuit of new avenues to partnerships and innovations.
Global collaboration also creates new communication challenges that can be addressed through BPA tools. Review and approval, consistency across boundaries, uniform views of progress and status, repeat ability, reliability, and other vital communication tasks can be streamlined and managed through automated processes. This prevents collaboration from becoming more of a burden than a productive tool.
BPA tools are also essential to expediting innovation and moving solutions through the development funnel and to market faster. When competition is fierce, companies may find themselves working on similar solutions without even knowing what others have in development. At that point, it is a race to see who can release products to the market first. Automating business processes will not only create a culture of innovation in the workplace, it will also shorten the time to market, which could mean the difference between becoming an industry leader and being left behind.
In the past, Human ingenuity, creativity, and innovation have always made the difference in organizational success, and now BPM/BPA is the force multiplication factor that makes human innovation much more effective and powerful for businesses today.
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