All organizations have policies and procedures that govern many aspects of the business. here are some examples of standard policies and procedures:
- Employees on-boarding
- Code of conduct
- Travel expensing procedure
- Leave policy
- Information security policy
These policies are there to protect the employee and the organization, but they also apply to processes. Processes within an organization automate the day-to-day tasks that employees have to perform, or could be fully automated processes that perform tasks without any user interaction.
In most organizations, manual processes are governed by some sort of a policy or procedure that is also documented using an SOP - standard operating procedure. Automating manual processes, also known as these SOPs/procedures, can directly/indirectly govern how the process should be automated.
DPA is all about automating full circle using the same manual process, most procedures dictates how the processes is developed and automated. Once automated, and deployed into use, according to the BPM life-cycle, processes are optimized and thus creates a deviation to the governing policies and procedures.
DPA tends to closely follow the manual process, but in order perform complete end-to-end automation, the enterprise needs to connect all the manual processes together. Though this happens automatically today, it's not apparent without digital process automation which can happen across multiple systems. To give an example of this, we highlight the manual process for on-boarding an employee. If using FlowWright, the following manual steps will occur:
- Employee fills out paperwork for HR
- Account needs are created in IT systems
- Employee needs are entered into the payroll system
The above list show that the 3 complete different policies/procedures that must be completed by different individuals of an organization performed across systems. By using digital process automation, a workflow process will orchestrate the workflow across these systems to perform the employee on-boarding process.
To summarize- policies and procedures within an organization will always dictate the automation of the process, but while optimizing the process, don't forget to go back and update your organization's policies and procedures.
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