In most organizations with manual processes, everyone does what they are suppose to do (maybe sometimes not) but what's missing is a centralized platform for communication and collaboration. Typically organizations live in their own systems "CRM" for sales, "ERP" for operations, etc. The main reason this causes issues is that there is no accountability. No one knows where a certain item is in the process, because there isn't a centralized macro view.
Most customers who implement FlowWright to automate their manual processes into digital processes, have all expressed that the communication and collaboration within the organization has really increased, in a good way, due to the tool itself.
When an automated process makes you organized in what you do, you will see reduced errors and increased accountability and efficiency within the organization. This increases internal communication and the collaboration between employees across multiple teams.
Given that the digital world in most cases reduces communication, especially when operating on consumer devices such as mobile phones, digital processes are quite opposite. Digital Processes bring people and processes together.
Communication is must today; without communication, many misunderstandings happen and that can lead to people leaving organizations for the wrong reasons. Collaboration using digital tools brings experiences together and adding value to the organization tremendously.