How Business Intelligence process data provides the organization with useful workflow processing information
The collecting and analyzing of business intelligence process data is an increasing important deliverable for Business Process Management (BPM) workflow automation projects. Every company has a need to work towards developing or maintaining a competitive edge, say nothing of improving customer service, reducing the cost of business, etc. These organizational business drivers are what drives the need to implement BPM solutions.
BPM solutions enable the organization to collect process data for every workflow process at that the same time. Within the analysis of this treasure trove of business intelligence data lies previously hidden process inefficiencies, workflow bottlenecks, as well as relationships between departmental workflows. cDevWorkflow's "Next Generation" BPM Business Intelligence Process provides the statistical data necessary for optimizing the organizations workflow processes. cDevWorkflow takes the business intelligence data to the next level by analyzing Workflow instances that are based on a workflow definition and by displaying the "Most Used" and "Least Used" paths.
With this "Least Used" business intelligence data we enable the organizations ability to analyze the under used workflow path, discovering process information such as a redundant workflow approval routing. This example of a redundant workflow approval path would occur when workflow process steps, were being routed to users who are not able to complete items within a specified time constraint.
Analyzing the "Most Used" business intelligence data path will also provide the organization with useful workflow processing information. The "Most Used" path will illustrate which workflow routings are being processed the most. For example, within a Change Notice workflow process, there are typically several different reasons that drive the Change Notice requirement. Change notices could be initiated by a customer requirement for a different paint finish or a dimensional design flaw reported from fabrication. With cDevWorkflow regardless of the where the data point resides in the workflow, our business intelligence process tool is able to show what type of Change Notice is processed the most, which user is processing, what day of week, what hour of the day... With cDevWorkflow, Business Intelligence tool is very useful indeed.
Below is a screen capture of business intelligence process information, the first diagram shows an example of a "Least Used" path. The second diagram shows an example of a "Most Used" path.
A small sampling of the Workflow Technology for BPM Solutions contained within our cDevWorkflow product offering can be found here: Workflow Technology That Works.
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